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Welcome to Nationwide Pharmacies!

Customer Care

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Delivery Information

NationWide Pharmacies aim to provide a quick and professional service and understand it is important that our customers receive their orders as quickly as possible. NationWide Pharmacies have partnered with the Royal Mail to ensure your orders arrive on time. For full details on our delivery and returns policy please see our  Terms & Conditions.

 

UK Delivery

UK

Free Delivery on all Private & NHS Prescription Orders

All orders relating to private prescriptions are delivered free of charge. All orders are dispatched by Royal Mail 1st Class Signed For. Please note orders for prescriptions can only be dispatched once they have been reviewed and approved by the NationWide Pharmacies Doctor which can take up to 24 hours. The majority of orders will arrive within 1 working day of dispatch, however you should allow up to 2 working days. Prescription orders will need to be signed for upon delivery. All prescription orders over £250 in value are delivered by free Next Day Delivery. Orders ordered before 1pm are delivered by 1pm next day Monday to Friday. 

Free Delivery on Non-Prescription Orders Over £15

All non-prescription orders over £15 are delivered by free standard delivery. For orders with a value less than £15 a standard delivery charge of £4 will be applied. All orders are dispatched by Royal Mail 1st Class. Delivery cost includes packaging and Royal Mail delivery costs.

Next Day Delivery £7.50

Next day delivery is subject to a delivery charge of £7.50. Orders for Next Day delivery must be placed before 1pm Monday - Friday and will be received by 1pm on the next working day. Next Day delivery orders are sent via Royal Mail Special Delivery and must be signed for.  Orders placed after 1pm are not guaranteed for next day delivery. Please note that if your order is held back pending further requested information your order may be delayed.

Next Day Delivery (guaranteed Saturday delivery) £10.50

Next day delivery (Saturday) is subject to a delivery charge of £10.50. Orders for Next Day delivery must be placed before 1pm Friday and will be received by 1pm on Saturday. Next Day orders are sent via Royal Mail Special Delivery and must be signed for.  Orders placed after 1pm are not guaranteed for next day delivery. Please note that if your order is held back pending further requested information your order may be delayed.

 

EU Delivery

EU

Standard Delivery £5

Orders for EU countries are subject to delivery charge of £5.00. Deliveries are dispatched by Royal Mail Air Mail. Delivery will take 4-5 working days once dispatched.

Private Prescription Orders

Private prescriptions are dispatched free of charge by Royal Mail Air Mail. Please note orders for prescriptions can only be dispatched once they have been reviewed and approved by the NationWide Pharmacies Doctor which can take up to 24 hours. Once dispatched your order will take between 4-5 working days to arrive. For orders over £200 your order may be sent by International Signed For delivery and will need to be signed for upon receipt.

 

Insure Your Order

NationWide Pharmacies customers can insure orders against loss or theft for an additional fee of £3. Our insured delivery service provides full cover against loss or theft. In the event that your goods are lost or stolen in the post you will be entitled to a choice of a full refund or the goods replaced at no extra cost.

 

Order Tracking

Prescription orders delivered by Royal Mail Signed For service can be tracked here.

 

Cancellations & Refunds

We strive to provide a high level of product and service and we appreciate that there are circumstances where orders need to be returned. Under UK law customers have the right to cancel orders within seven working days from the date of receipt. All we ask is that you send us a notice of cancellation in writing and return all items to us in their original condition, unopened.

Prescription orders cannot be cancelled once the items have been dispatched. Due to the nature of prescription only medicines, which must be destroyed if returned, it is not possible to offer refunds. In some circumstances NationWide Pharmacies may offer to refund an order however this is done solely at the discretion of the company. 

Any refunded orders will be refunded by the same method used to place the order. Please note that it can take up to 5 days for refunds to be acknowledged by your bank or card company.